Refund and Returns Policy

1. Introduction

This Refund and Returns Policy explains how Nourishment for Kids handles returns, replacements and refunds for puzzle books and related products ordered through our website or directly from us.

By placing an order, you agree to the terms below.

2. Physical books (print copies)

a) General policy

Because our books are educational print products, we accept returns or provide refunds mainly in cases of damage, printing errors or wrong items.

We do not usually accept returns for:

  • Change of mind after books have been printed and shipped

  • Minor differences in colour or finish due to printing processes

  • Normal wear and tear after use

b) Damaged or defective items

If your books arrive damaged or with a clear printing defect:

  • Please contact us within 7 days of receiving your order.

  • Include:

    • Your name and order details

    • Clear photos of the damage or defect

  • Once we review and confirm the issue, we may offer one of the following, at our discretion:

    • A replacement copy sent at no extra cost

    • A partial or full refund

    • Store credit for a future purchase

c) Incorrect items supplied

If you receive the wrong book, wrong level or wrong quantity compared to your confirmed order:

  • Notify us within 7 days of delivery.

  • We will correct the mistake by:

    • Sending the correct items, or

    • Adjusting your invoice and refunding any difference.

We may ask you to return or safely dispose of the incorrect items, depending on the situation.

d) Bulk orders for churches and schools

Bulk orders are usually made to order based on your specifications (quantities, levels, delivery details). Because these require special printing and logistics:

  • We generally do not offer refunds for bulk orders after printing has begun, except in cases of clear damage or printing errors caused on our side.

  • If there is a problem with a bulk order, please contact us immediately and we will work with you to find a fair solution (e.g., reprinting affected copies, partial credit).

3. Digital products (PDFs, downloads)

If you offer downloadable puzzle books or resources:

  • All digital products are non‑refundable once the file has been delivered or downloaded.

  • If you experience technical problems accessing a file, contact us and we’ll help you re‑download or resend the product.

We may consider exceptions only in rare cases, such as accidental duplicate purchases.

4. International orders and third‑party platforms

For books sold and delivered through third‑party platforms (such as Amazon):

  • The refund and returns policy of that platform will apply.

  • Please follow the instructions on the platform where you purchased the book (e.g., Amazon’s “Returns & Refunds” process).

We cannot directly process refunds for products ordered through other websites.

5. How to request a refund or return

If you believe you qualify for a return, replacement or refund:

  1. Contact us at contactus@nourishmentforkids.name.ng/ or via WhatsApp +234-816-218-2631.

  2. Include:

    • Your name

    • Order date and reference (if available)

    • Items purchased

    • Reason for the request

    • Photos of any damage or printing issues (for physical books)

We aim to respond within 3–5 working days with next steps.

6. Processing time for refunds

When a refund is approved:

  • Refunds will be processed using the same payment method you used where possible.

  • Please allow 7–14 working days for the refund to appear, depending on your bank or payment provider.

For replacements, we will share estimated delivery times based on your location.

7. Non‑refundable items

The following are typically non‑refundable:

  • Digital downloads and PDFs once delivered

  • Books that show signs of heavy use, writing, or damage caused after delivery

  • Orders placed with incorrect address details that cannot be delivered due to the error

8. Changes to this policy

We may update this Refund and Returns Policy from time to time to reflect changes in our services, printing partners or legal requirements.

Any updates will be posted on this page with an updated “Last updated” date.

9. Contact information

If you have questions about this policy or need help with a specific order, please contact:

  • Nourishment for Kids

  • Email: contactus@nourishmentforkids.name.ng/

  • Phone / WhatsApp: +234-816-218-2631

  • Website: https://nourishmentforkids.name.ng/